Terms and Conditions

For the purpose of these Terms and Conditions, the terms “we”, “us”, “our” shall refer to House of Raadhana, having its registered and operational address at:

House of Raadhana
24G4+J86, Ring Rd, Opposite SBI Bank,
Below SLR Fitness Gym, Jaya Nagar,
Hassan, Karnataka – 573202, India
Phone: +91 97388 43677

The terms “you”, “your”, “user”, or “customer” refer to any individual or entity accessing our website, Razorpay payment pages, or purchasing products/services from us.

By accessing our services or making a payment, you agree to be bound by the following Terms and Conditions.

1. Products & Services

House of Raadhana offers fashion products including clothing and accessories. All products are subject to availability. We reserve the right to discontinue or modify products at any time without prior notice.

2. Pricing & Payments
  • All prices are listed in Indian Rupees (INR) unless stated otherwise.
  • Prices are subject to change without prior notice.
  • Payments are securely processed via Razorpay and authorized payment partners.
  • We are not responsible for any transaction failure due to issues from banks, payment gateways, or network problems.
3. Order Confirmation
  • Orders are confirmed only after successful payment.
  • We reserve the right to cancel any order due to:
    • Product unavailability
    • Pricing errors
    • Suspicious or fraudulent transactions

In such cases, a refund will be initiated.

4. Shipping & Delivery
  • Delivery timelines are estimates and may vary based on location and logistics.
  • We are not liable for delays caused by courier partners or unforeseen circumstances.
  • Customers must provide accurate shipping details. We are not responsible for incorrect addresses.
5. Returns, Refunds & Cancellation
  • Returns are accepted only if:
    • The product is damaged, defective, or incorrect
    • The request is raised within 48 hours of delivery
  • Products must be unused, unwashed, and in original packaging.
  • Refunds:
    • Processed within 5–7 business days after approval
    • Credited to the original payment method
  • Cancellation:
    • Orders can only be cancelled before dispatch
6. Intellectual Property

All content on our website and payment pages, including logos, images, designs, text, and graphics, is the property of House of Raadhana and is protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.

7. User Responsibilities
  • You agree to provide accurate and complete information
  • You shall not misuse the website/payment systems
  • Any fraudulent activity may lead to legal action
8. Limitation of Liability

House of Raadhana shall not be liable for any:

  • Indirect or consequential damages
  • Loss due to payment failure or authorization decline
  • Delays beyond our control

Your use of our services is at your own risk.

9. Third-Party Services

We may use third-party platforms (e.g., Razorpay, courier partners). We are not responsible for their services, policies, or failures.

10. Payment Authorization

We are not liable for any transaction decline due to:

  • Insufficient funds
  • Bank restrictions
  • Exceeding card limits
  • Payment gateway errors
11. Privacy

We respect your privacy. Customer data is used only for order processing and service improvement. We do not sell or misuse personal information.

12. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall fall under the jurisdiction of courts in Karnataka, India.

13. Policy Updates

We reserve the right to update or modify these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.

14. Contact Information

For any queries, please contact:
Phone: +91 97388 43677