Shipping & Delivery Policy

Effective Date: April 30 2026

At House of Raadhana, we are committed to delivering your sarees safely, securely, and on time. This policy outlines our shipping process, timelines, and responsibilities.

1. Order Processing
  • Orders are processed only after successful payment confirmation
  • Processing time: 0–3 working days
  • Orders placed on weekends or public holidays will be processed on the next working day
2. Domestic Shipping (India)
  • We ship across India via reliable courier partners and India Post
  • Estimated delivery time:
    • Metro cities: 2–5 working days
    • Other locations: 3–7 working days
3. International Shipping
  • We offer international shipping through registered international courier services
  • Estimated delivery time: 7–14 working days
  • Delivery timelines may vary depending on customs clearance and destination country regulations

🌍 Customers are responsible for any custom duties, taxes, or import charges

4. Dispatch Timeline
  • Orders are dispatched within 0–7 working days from confirmation
  • Customizations (e.g., blouse stitching, fall/pico) may require additional time
5. Shipping Charges
  • Shipping charges (if applicable) will be displayed at checkout
  • Free shipping may be offered during promotions or for selected orders
6. Delivery Address
  • Orders will be delivered to the address provided during checkout
  • Customers must ensure:
    • Accurate address
    • Correct contact number

❌ We are not responsible for failed deliveries due to incorrect or incomplete details

7. Tracking & Notifications
  • Once shipped, tracking details will be shared via SMS, WhatsApp, or email
  • Customers can track their order using the provided tracking link
8. Delivery Delays

While we ensure timely dispatch, delays may occur due to:

  • Courier/logistics issues
  • Weather conditions
  • Public holidays
  • Remote location delivery constraints
  • Customs clearance (for international orders)

House of Raadhana is not liable for delays caused by third-party courier services

9. Undelivered / Returned Orders

If an order is returned due to:

  • Incorrect address
  • Customer unavailability
  • Failed delivery attempts

The customer may be required to pay re-shipping charges

10. Damaged Package on Delivery
  • Do not accept packages that appear tampered or damaged
  • Record an unboxing video and report within 24 hours
11. Service Confirmation

Delivery confirmation will be considered complete once:

  • The product is delivered to the provided address, OR
  • Delivery status is marked as completed by the courier partner
12. Customer Support

For shipping-related queries, contact:

House of Raadhana
📍 Hassan, Karnataka, India
📞 +91 97388 43677

13. Policy Updates

We reserve the right to update or modify this policy at any time without prior notice. Updates will be reflected on this page.